Difficult People-Your Best Friend

Objective language can be your best friend when communicating with difficult people, and it is often the only way to get the response you want. Trust me, it’s helpful outside of work also—with difficult neighbors, children, and even friends.
What is objective language? If you tell a coworker they are disruptive, that is your subjective opinion. But if you rely on what you saw and heard, then the true situation becomes clear.
Does your coworker talk too much at meetings? Stop in your office to chat ... on an hourly basis ... and break your work flow? With those facts at hand, now your coworker can identify the problem exactly.
Look at the difference between subjective and objective language here:
Subjective: You are irritating to other employees who want to get work done.
Objective: You interrupt people by dropping by their work space to chat.
Subjective: You’re really annoying in meetings.
Objective: You need to stay in the meetings and talk only when the facilitator calls on you.
Subjective: You don’t respect other people.
Objective: You call other people derogatory names. Once the person can understand the problem objectively, he or she can find the solution.
Call other people names? Well, stop doing it!