Can you Explain?

Explanation is a key attribute of leadership. John Baldoni says, “Leaders know to inject their communications with enthusiasm as a means of persuasion, but they also need to include an explanation for the excitement. What does it mean and why are we doing it are critical questions that every leader must answer.”
Here are three ways to become an effective explainer.
Define what it is. The purpose of an explanation is to describe the issue. For example, if you are pushing for cost reductions, explain why they are necessary and what they will entail. Put the issue into the context of business operations. Be certain to give the benefits.
Define what it isn't. Move into the "never assume mode." Be clear to define the exclusions. For example, returning to our cost reduction issue, if you are asking for reductions in costs, not people, be explicit. Otherwise employees will assume they are being axed. This is not simply true for potential layoffs but for any business issue.
Say what you want done. Establish expectations and call for action. Cost reductions mean employees will have to do more with less. Be specific. Leaders can also use the expectations step as a challenge for people to think and do differently.
Remember: Too much detail can put an audience to sleep, but too few details won’t be convincing.

Recognizing the DiSC® Behavioral Styles

You can identify the different DISC styles by observing peoples’ behaviors.

The “D - Dominant Decisive” type stand with one foot in front and often has one hand in their pocket. They also prefer to sit with one ankle resting on their knee while taking up a lot of space. They like competitive sports and a large desk.

The “I - Influencing, Interactive ” type typically have their feet apart and either talk with their hands or have them both in their pockets. This personality type likes People magazine and keep memorabilia from friends and colleagues displayed in their office.

The “S - Systematic, Steady ” type usually sits with their legs hooked around their chair or have their legs crossed at ankles. They like to display family pictures on their very organized desk and read National Geographic.

The “C - Conscientious, Careful Checker” type stands slightly sideways with arms folded in front and sit sideways with legs crossed. They read technical journals and Discover magazine and display charts and graphs in their offices.

If you work to recognize the different types you can then adapt the appropriate behavioral strategies for each personality type. Doing this improves teamwork, customer service and productivity!

(Taken from DISC Training by Dr. Mimi Hull)